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TERMS & CONDITIONS
Colina Flora has been created as a comfortable country-guesthouse which is peacefully located in the heart of the beautiful Sintra Natural Park, an UNESCO World Heritage and Cultural Site. Colina Flora strives to make all guests´ holiday a joyous, relaxing and memorable experience. Colina Flora´s terms and conditions are important because they are the foundation of our agreement with you. Please read. Your deposit will signify that you have read and understood Colina Flora´s Terms and Conditions. Your deposit also signifies a binding agreement between you and Colina Flora. Reservations/Booking and Payment: 1.Deposits Upon receipt of a booking request email from you, we respond within 24 hours with your reservation/deposit information. Since we are a small country guesthouse, receiving many inquiries, we can only hold the reservation 48 hours. Upon receipt of your deposit/reservation your reservation is confirmed via email and booked. . We require a 30% non-refundable deposit. Deposits can be made via bank transfer in Euros By phoning or emailing in your credit card information with permission for us to charge the deposit to your credit card in euros or with Paypal. No other method of payment can be accepted. Any charges incurred for bank transfer or Paypal payments must be paid by you. If you use Paypal,, we will calculate the charges and add them to your invoice. In spite of this, Paypal is often the least expensive manner for making an international payments. 2. Paying your balance The balance of the cost of your holiday is payable in cash (euros only) or with credit/debit card at time of your arrival at Colina Flora. 3. Other payments Payments for any additional services not included in your holiday price must be made during your stay in cash (euros only). Cancellation and curtailment 1.Cancellation or curtailment by you or us Your deposit is non-refundable. However in the case of cancellation or curtailment, we will attempt to rebook your room; if we succeed we will return your deposit to you on a goodwill basis, less an administration charge to cover any actual costs or losses incurred by us. If you cancel part of your booking or cut short your stay after your arrival, you will be liable for the full payment as if you had stayed with us for the full term of your original booking.. Cancellations must be in writing. And we will respond/confirm in writing. Should we have to cancel due to “acts of god” or illness, your entire deposit will be refunded. Insurance We strongly recommend that you take out travel insurance against cancellation or curtailment and other possible losses such as loss of valuables, or injury. We cannot be held liable for loss/injury however caused. Smoking The rooms at Colina Flora are NON-SMOKING. Guests may smoke on the terraces/veranda and at the pool. Please be considerate of other guests. Please note that it is very dry here during the summer months with high risk of forest/brush fires - never throw matches or cigarettes into the garden/forest. . We provide ashtrays, which are emptied daily, upon request. Arrival/Departure Check-in is from 15h00 on your arrival day and check-out is at any time up to 11h00 on your departure day. Earlier check-in may be possible depending on availability (check with us) It is possible to arrive earlier and use the garden sitting/guest kitchen/swimming pool areas until your room is ready. |
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